How to Have the Tough Conversations in Healthcare
Pam Beitlich, DNP, ARNP, RN, NEA-BC
National Speaker, Executive Director of Women & Children’s Services at Sarasota Memorial Hospital

Coaching staff to higher levels of performance is one of the most important skill sets a leader must have. No one ever said leading was easy or comfortable, especially when a critical conversation needs to occur. This interactive session will provide practical strategies to help you become a more effective communicator, as well as provide hands-on practice in conflict management.

Learning Objectives:

• Articulate the patient safety communication challenges within the current healthcare environment
• List evidence-based benefits for building a culture of safety with effective communication
• Describe incivility in the workplace and its negative impacts
• Demonstrate setting expectations and delivering difficult messages

In support of improving patient care, Huron Consulting Services LLC is jointly accredited by the Accreditation Council for Continuing Medical Education (ACCME), the Accreditation Council for Pharmacy Education (ACPE), and the American Nurses Credentialing Center (ANCC) to provide continuing education for the healthcare team.

Online Registration