This five-part webinar series will cover the entire CMS Hospital Conditions of Participation manual. Part two of five will cover patient rights: advance directives, consent, interpreters, grievances, exericise of patient rights, disclosers, privacy, safety, ligature risks, abuse and neglect, confidentiality, restraints, visitation and much more.

Upon completion of this section, participants will be able to:

• Recall that CMS has restraint standards that hospitals must follow
• Describe that the patient has a right to file a grievance and the hospital must have a grievance policy and procedure in place
• Recall that interpreters should be provided for patients with limited English proficiency and this should be documented in the medical record
• Discuss that the term LIP (licensed independent practitioner) has been changed to LP (licensed practitioner) to allow PAs to order restraints

SPEAKER 
Laura A. Dixon, BS, JD, RN, CPHRM 
Laura A. Dixon served as the Director, Facility Patient Safety and Risk Management and Operations for COPIC from 2014 to 2020.  In her role, Ms. Dixon provided patient safety and risk management consultation and training to facilities, practitioners, and staff in multiple states.  Such services included creation of and presentations on risk management topics, assessment of healthcare facilities; and development of programs and compilation of reference materials that complement physician-oriented products.

Ms. Dixon has more than twenty years of clinical experience in acute care facilities, including critical care, coronary care, peri-operative services, and pain management.  Prior to joining COPIC, she served as the Director, Western Region, Patient Safety and Risk Management for The Doctors Company, Napa, California.  In this capacity, she provided patient safety and risk management consultation to the physicians and staff for the western United States.

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